1. General Billing Terms
KINETIC ANIMATION INC operates primarily under custom enterprise agreements and Statements of Work (SOWs) for visual effects and animation services, and subscription billing for platform access. Payments are generally non-refundable except as explicitly outlined below.
2. Subscription Services
For recurring subscription services (e.g., KINETIC ANIMATION INC Platform access), you may cancel your subscription at any time. Cancellations apply to the following billing cycle. We do not provide prorated refunds for partial months or unused time within an active billing period.
3. Custom Creative Engagements
For custom production, rendering, and visual effects services:
- Pre-Production Phases: Fees paid for the initial storyboard and pre-vis phase are non-refundable once the discovery workshop has been completed.
- Milestone Payments: Payments tied to specific deliverables are eligible for a refund only if KINETIC ANIMATION INC fails to deliver the agreed-upon technical specifications within the cure period defined in your SOW.
- Cancellation: If you cancel a project mid-flight, you are responsible for hours billed up to the date of cancellation. Unused prepaid retainers will be refunded within 30 days.
4. Dispute Resolution Process
We believe in transparent partnerships. If you are unsatisfied with a service or believe a billing error has occurred, please follow this process:
- Email our disputes team directly at support@kineticflowlabs.com with the subject line "Dispute - [Your Company Name]".
- Include details of the billing cycle or project milestone in question.
- A Studio Manager will review the request and respond within one (1) business day.
- Approved refunds are processed to the original payment method within 5-10 business days.
5. Chargebacks
We request that you contact our support team to resolve any issues before initiating a chargeback with your bank or credit card provider. Unwarranted chargebacks may result in immediate suspension of platform access pending investigation.
6. Contact
For any questions concerning refunds or billing disputes, please contact us at support@kineticflowlabs.com or call +1 (941) 555-0182.